We aim to despatch goods within 72 hours of receipt of order, but ask that you allow 10 working days in case of delayed delivery.
- Time for delivery is given as accurately as possible but is not guaranteed.
- If a third party is involved for delivery the responsibility lies with the courier.
- If you do not receive your order please contact Yvonne Lockhart by emailing email@example.com
Weight Postage Courier
Up to 750 grams Large letter£2.99 Royal mail
Up to 1 KG small parcel£3.30 Royal mail
From 1 KG to 2 KG£5.45 Royal mail
For Parcels over 2 Kg please confirm shipping charges by emailing firstname.lastname@example.org
Shipping costs are subject to change
Returns and exchanges:
- If you wish to return an item, please contact us immediately so we can document the return, please make sure that you obtain proof of carriage from the carrier.
- Due to the nature of the products Essence Systemology provides we can only exchange unopened/ unused goods.
- If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund.
- If for some reason the product is faulty or damaged in transit, Essence Systemology will replace the damaged product only after a review of the item, we appreciate your contact as it helps us review our packaging or delivery systems.
- Exchanges and refunds are granted on a case by case basis.
- At this time we are unable to accept overseas orders