Delivery information


  • We aim to despatch goods within 72 hours of receipt of order, but ask that you allow 10 working days in case of delayed delivery.

  • Time for delivery is given as accurately as possible but is not guaranteed.
  • If a third party is involved for delivery the responsibility lies with the courier.
  • If you do not receive your order please contact Yvonne Lockhart by emailing

Shipping charges:

Weight Postage Courier

Up to 750 grams Large letter£2.99 Royal mail

Up to 1 KG small parcel£3.30 Royal mail

From 1 KG to 2 KG£5.45 Royal mail

For Parcels over 2 Kg please confirm shipping charges by emailing

Shipping costs are subject to change

Returns and exchanges:

  • If you wish to return an item, please contact us immediately so we can document the return, please make sure that you obtain proof of carriage from the carrier.
  • Due to the nature of the products Essence Systemology provides we can only exchange unopened/ unused goods.
  • If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund.
  • If for some reason the product is faulty or damaged in transit, Essence Systemology will replace the damaged product only after a review of the item, we appreciate your contact as it helps us review our packaging or delivery systems.
  • Exchanges and refunds are granted on a case by case basis.

Overseas delivery:

  • At this time we are unable to accept overseas orders